Managing and directing the operation in following functions
• Warehousing (Raw Material, Packaging Materials, Finished Goods & MRO).
• Inventory Control
• Export

• Pro-actively lead, plan, direct and manage all inbound & outbound function activities.
• Direct and coordinate activities of departments concerned with stakeholders.
• Supervise Port Operations loading & unloading materials
• Managing MRO warehouses operations and that includes but not limited inventory management, transportation management, 2 PL service provider and personals while maintaining a safe working environment.
• Setting department budget and optimize operation expenses.
• Responsible of setting department’s KPI’s and to achieve supply chain goals and improvements to ensure the on-going success of the business and alignment with global business strategies and objectives.
• Handling 24 warehouses for materials from 1,500m2 upwards plus MRO
warehouse of 1,400m2.

•Communicated with the local authority (SFDA) to obtain required Import Permit and Clearance for hospital shipments. Directly contacted with the local authority(Ministry of the Interior) to obtain required Import Permit and Clearance for control Item shipments. Interacted with Saudi customs in all Ports in order to expedite and release hospital shipments.
•Cooperated with cargo companies and issue necessary OK-TO- FWD for hospital shipments. Linked with the overseas vendor in order to finalize any issues related hospital shipments.
•Administered the operation activities in local receiving and overseas receiving section. Contacted with local vendors in order to finalize any issues related hospital shipment.

• Directed the Warehouse & distribution and operation activities in Main Warehouse and other four warehouses.
• Oversee receiving, warehousing and distribution operations.
• Initiate, coordinate and enforce optimal operational policies and procedures
• Prepare annual budget
• Recruit, select, orient, coach and motivate employees.
• Established the existing material handling in all warehouses. Professionally developed the existing storage method.

• Spearheaded the entire warehouse management function in all warehouses and all materials stored therein, aided by a qualified team. Kept the existing stores and warehouses smooth and efficient.
• Successfully managed, distributed and monitored the movement of all materials between Row material stores and factories. Succeeded, distributed and monitored the movement of all finished goods to customer’s location.
• Sustained immaculate records of all goods delivered and dispatched as per specific categories. Guaranteed optimal usage of all available resources to execute delivery as per schedule.
• Manage the administrative activities such as preparing the annual budget.
• Recruit, select, orient, coach and motivate employees.

• Commanded the entire warehouse management function for three major warehouses and all materials stored therein, aided by a qualified team. Confirmed optimal usage of all available resources to execute delivery as per schedule. Responsible for keeping the existing stores and warehouses smooth and efficient.
• Skilfully recruited warehouses supervisors and other staff members, training and motivating the team and conducting performance reviews periodically.

• Controlled a team of Customer Service Executives (CSE) to provide optimal service, administered claim handled, coordinated marketing & sales strategies. Ensured clear communication pertaining to service terms and conditions, assured confidentiality and followed up on any complaints.
• Perfectly maintained activity log to track all home delivery. Delivered customized service for high profile clients, personally attending to specific high volume clients. Formulated performance measurement parameters, and effected strategies and measures to address shortcomings.
• Produced daily, weekly and monthly reports, associated documentations, filling and all administrative work. Identified customers, consolidated existing clients, ensured superior customer service standards, and trained customers on the
use of new products.
• Retained records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken to cater to the same.
• Mentioned unresolved customer grievances or specific customer requests to designated departments for efficient service or further investigation.
Determined customers\' service or billing complaints by performing required action and ensuring that appropriate changes are made to resolve issues faced by them.
• Manage the administrative activities such as preparing the annual budget.
• Recruit, select, orient, coach and motivate employees.